Hazel Blears, then a UK government minister in the Home Office, stated that the new system would "strengthen community engagement".
[1][3] The 101 service is for reporting minor and non-emergency crimes, where immediate or high-priority response is not required, and life is not in immediate danger, such as: The 101 system determines the caller's location based on the telephone exchange or cell tower they are connected to, and automatically connects them to the police force covering that area, unless the caller chooses otherwise.
[1] The Telegraph reported in October 2015 on problems with the 101 service: for example, over one million calls were abandoned or dropped in 2013, and some callers were waiting more than an hour to get through.
The list includes, but is not limited to: The following police forces serve territories that are outside of the United Kingdom, and therefore are not covered by the 101 number either:[4] Calls to the 101 number from a BT payphone have always been free of charge, as BT decided to not amend the mechanism that applies a 60p minimum charge for chargeable calls.
[citation needed] Vodafone UK, the single supplier for the 101 service, waived the charge for pay-as-you-go customers from 1 June 2019.
[10][11] First introduced in Hampshire and the Isle of Wight for £3.3 million, the service was later extended in the summer of 2006 to Cardiff, Sheffield, Northumberland, Tyne and Wear, Leicester City, and Rutland.
[15] The 101 service provided advice, information and action, 24 hours a day, 7 days a week, for the following issues: The planned nationwide roll-out of the original service never took place, and the trial itself was withdrawn from several areas after the withdrawal of Home Office funding.