Named after their phone number (13 22 27 or “13cabs”), and a part of A2B Australia, 13cabs operates in Sydney, Melbourne, Adelaide, Brisbane, Perth and Newcastle.

In March 2020, in an effort to counter the impact of the COVID-19 pandemic on the taxi industry, it was announced that 13cabs had established a subsidiary named 13things, a home delivery service that offers to pick up and deliver goods and parcels.

13cabs supports and creates community programs such as the 13cabs Taxi Driver Memorial Cup, an annual cricket match between a team of taxi drivers and a team of professional athletes.

In 2019, they facilitated over 8 million trips supporting passengers with a disability.

Other initiatives include helping to deliver medical goods to hospitals, partnering with charitable organisations like Guide Dogs Australia, the Royal Children's Hospital and the Good Friday Appeal.