The National Transportation Safety Board found the probable cause of the incident to be the operator's failure to properly position the track switch, compounded by the monorail manager authorizing the reverse movement of Monorail Pink without verifying that the switch was positioned properly.

On July 5, 2009, during a failed track switchover from the Epcot line onto the Magic Kingdom express line, Monorail Pink backed into Monorail Purple at the Transportation & Ticket Center station in Bay Lake, Florida.

[2] The Occupational Safety and Health Administration (OSHA) and park officials inspected the monorail line.

[5] On October 31, 2011, the NTSB issued its findings on this incident, citing the probable cause as the shop panel operator's failure to properly align the switch beam before the monorail train was directed to reverse through it.

[6] OSHA proposed a total of $44,000 fines against Disney for safety violations, but that amount was later reduced to $35,200.