[13] Bertil Grandinson, a resident on the top floor of the house, explained: "We woke up at half past two by a terrible bang.

[15] Initially media reports suggested the train had been stolen by a 20-year-old cleaner;[16][17] however, the train owner Storstockholms Lokaltrafik and operator Arriva spokespeople later apologised for this explanation and suggested that it was only ever an initial hypothesis, which they should not have shared with the media in such a way.

[6] As of 20 January 2013[update], the cleaner's union, SEKO, was reportedly considering legal action for defamation on her behalf.

[citation needed] On 5 May 2014 the Swedish Accident Investigation Authority published its final report absolving the injured woman of all responsibility.

After finishing her work, the cleaner entered the motorman's cabin as instructed to close the passenger-doors and exit through the cab door.

Failure to set points to prevent the train entering the main line made the accident more serious than it would otherwise have been.