[3] It was reported that the bus departed the racecourse 10 minutes late, leading some passengers to scold and quarrel with the driver.

The road was partly closed again the following afternoon to accommodate a ceremony attended by about 200 mourners, government officials, and KMB management.

[12][8] The bus company posted on their Facebook page: "KMB expresses extreme regret and sadness at this accident, and deeply apologises.

[14] On 15 February 2018, in response to concerns raised by trade unions and the public (see below), KMB announced that it had ceased giving shifts to part-time drivers who worked fewer than 18 hours per week.

Also, a new express route 872X commenced, which bypasses Tai Po Road (where the crash occurred) and uses Tolo Highway instead.

In addition, KMB announced that 160 buses equipped with electronic stability systems and speed-limiting devices were expected to arrive in Hong Kong by August 2018.

[14] The government also announced that flags would be flown at half-mast, and the annual Lunar New Year fireworks over Victoria Harbour, scheduled for 17 February, would be cancelled in an expression of grief.

[21] On 13 March 2018, the Vice President of the Court of Appeal, Mr Justice Michael Lunn, was named as chairman of the three-member commission of inquiry.

[11] Kwok Wai-kwong, chairman of the KMB Staff Union, criticised the company's practice of hiring part-time drivers.

[25] The day following the crash, there were hours-long queues at Hong Kong Red Cross blood donation centres as thousands of Hongkongers sought to help those injured in the accident.

In October his charges were upgraded to include multiple counts of manslaughter; a conviction would be punishable by life imprisonment.

[31] The company initially said Chan had a "good driving record", had driven the route before, and had received enough rest before his shift.

While making a turn at speed, his Dennis Trident 3 double-decker was seriously damaged after it slammed into kerbside railings and a structural column in the bus terminus at Kwai Fong station.

[12][8] The wrecked bus was removed from the site on the morning of 11 February and was transported to Tai Lam Chung for examination.