[7] In a 2010 United States District Court Southern District of Florida case, it states that 411-PAIN provided "assistance to victims of motor vehicle, slip and fall, work-related, and recreational accidents seeking medical, chiropractic and therapeutic care and legal advice by referring them to doctors and other health care professionals, scheduling appointments, and referring victims seeking legal advice to local attorneys.

"[9] Their radio and television-based commercials usually feature actors portraying police officers or emergency workers urging motor accident victims to contact both a lawyer and doctor as soon as possible after the crash after calling 911.

[6] In 2010, a class-action lawsuit was launched against 411-PAIN by Ganesh Sohan and Bryan Rodriguez alleging the company misrepresented the nature of their services and the compensation received by accident victims.

[11] The case was settled out of court, and 411-PAIN agreed to change its advertising practices and make a charitable contribution of $550,000 to the Broward Health Foundation and the Joe DiMaggio Children's Hospital.

[15] In October 2011, the firm sponsored basketball coach Isiah Thomas's Mary's Court foundation and the "South Florida All-Star Classic" charity match featuring LeBron James, Dwyane Wade, and Chris Bosh, held at the S. Century Bank Arena on the Modesto Maidique Campus of Florida International University.