Starting with the second series in 1999, the programme follows passengers and staff of EasyJet and Reed Aviation[1] (the handling agents) including Manager: Graham Fraser; Check-in trouble-shooter: Jane Boulton; Check-in assistant: Katrina Leeder; Supervisors: Leo Jones, Brett Holland and Leanne Cheung, Dispatcher: Kevin Reardon; Captain: James McBride, Stewardess: Janey Stock and Stelios as well as many passengers.
The series were originally set in Liverpool and Luton but later incorporated Belfast, Bristol and Newcastle airports.
Wedding proposals, marriages, illnesses, business trips, reunions and once-in-a-lifetime experiences have all been filmed, both happy and sad, and one 2001 episode featured exclusively on the consequences the September 11 attacks had on EasyJet's operations at Luton.
The programme also aims to educate the airline's passengers concerning its rules and regulations—some of the highlighted issues relate to missed check-in, incorrect travel documentation, and the carriage of prohibited items.
Series 1 which followed Britannia Airways has a very short scene filed at Luton Airport in the original arrivals area at the end of the final episode.
The former "Zone A" check in desks have been removed and this space later becomes an arrivals waiting area occasionally seen during series 5-9.
The EasyJet sales desk is not seen until briefly in series 4 where staff are wearing orange uniforms.