Established in 1991, its headquarters (ACI World) are based in Montreal, Quebec, Canada, and its members operate more than 2000 airports.
[1][2] Major programs include safety enhancement and Airport Service Quality Awards (ASQ), based on passenger satisfaction ratings.
[9] As one of the founding members of the Air Transport Action Group (ATAG), ACI, along with other trade associations, is part of a coalition of aviation industry experts focusing on sustainable development issues.
The Group wrote a Position Paper to guide ACI's advocacy on this topic and recommend involvement in the development of the IATA Worldwide Slot Guidelines.
[14] ACI organizes and dispatches an on-site team from ICAO and other airports to identify and remedy safety vulnerabilities through peer reviews, information sharing, training, and assistance with implementations of management structures.
[16] Airport Carbon Accreditation was launched as an independent, voluntary program in 2009 after the adoption of a resolution on climate change in 2008 at the annual assembly of ACI Europe.
NEXTT investigates how the passengers, cargo, baggage and aircraft move through the travel journey with a focus on change in off-airport activities, processing technology, and interactive decision-making.
The resolution expressed ACI's commitments to promote awareness of human trafficking through media, provide access to training materials and materials for distribution, encourage the incorporation of training into airport staff security awareness programs, and support activities of governments, charities and non-governmental organizations who are involved in the prevention of human trafficking.
[20] The organization is dedicated to developing practical solutions while cooperating with international initiatives such as the Reducing Opportunities for Unlawful Transport of Endangered Species (ROUTES) partnership.