The bank offers chequing and high-interest savings accounts and mortgages.

There are four Alterna Bank ATM locations in Gatineau, Quebec,[a] and Alterna Savings branches also administer deposits and loans on its behalf, to which the bank outsources most of its processes.

[5] Its flexibility has brought it attention from publications such as The Globe and Mail as a sound alternative to the Big Five banks.

[14] The merger of CS CO-OP and Metro Credit Union in 2005 created Alterna Savings, adopting its subsidiary's name.

[4] Alterna Bank is a member of Canada Deposit Insurance Corporation (CDIC).