It serves the neighbourhood of Ambattur, a suburb of Chennai located 17 km north-west of the city centre.

[citation needed] The station has Eight tracks, including four loop lines, and has three platforms.

A second footbridge built at the level crossing connects the northern and southern sides of the neighbourhood.

[2] This includes commuters from areas around Ambattur such as Padi, Mannurpet, Karukku, Kallikuppam, Menambedu and Pattaravakkam.

[citation needed] In 2019, a new footbridge connecting Platforms 1 and 2 only, was constructed, replacing the existing one.

To eliminate accidents due to level-crossing of tracks and to increase sectional-speed of express trains, a 2-wheeler cum pedestrian underground subway planned by Southern Railway for ₹9.5 crore is under construction, which was planned to be opened by March 2024,[8][9] but getting delayed due to city corporation's neglect in building entry-exit ramp to subway.

The station also has a good access to market areas of robust businesses with close proximity to Ambattur Industrial Estate and its Ambit IT Park.