The Argyll Ferries service has suffered from cancellations due to technical problems, or limitations of the small vessels in unfavourable weather.
[2][3][4] In winter since 2016, the larger CalMac ferry MV Coruisk is redeployed to Gourock for peak sailings, and provides a relief service when conditions are too severe for the smaller boats.
CalMac branding was introduced over the following months, and Transport Scotland were to reconsider vessel and service requirements at some stage.
Caledonian Maritime Assets Ltd (CMAL)[citation needed] had previously run the Ali Cat on a 9-year lease from Isle of Wight Cruises but she was bought outright for the new service.
When the service began on 30 June 2011, preparation of the Argyll Flyer had been held up by broken rear prop shafts.
In response to complaints from passengers, the Scottish Government cabinet secretary Alex Neil said the service was "not fit for purpose" and said he had asked the company to produce an improvement plan.
They stated that the service had been very reliable contractually, showing good punctuality, and said that passenger numbers were beginning to increase.