More specifically, interactive voice response, or IVR, is the technology that automates telephone contact between humans and machines.
assessing the efficiency and achievement of the government by investigation Provide a dial-in number, and ask participants to call in to give their feedback after a conference session.
Survey employees in companies and get know what they want and need, then make changes in human resource management and welfare system, which help to retain the staff.
Remind people to pay their utilities automatically Establish a comprehensive customer satisfaction survey system to get feedback about what they want and subsequently offer the better services.
Educational institutions including colleges and universities rely on phone surveys to get the feedback from the students and parents.
[6] The survey is based on the computer system, which leads to a faster way to process, analyse and store the data gathered from the phone interviews.
Sitting in front of the computer screens monitor and calling people to complete the survey is more convenient than face-to-face interviews.