[4] During the 1990s, between the loosening of national telecom monopolies and the current (largely) liberalised market, BT Group entered into a number of alliances in order to serve its mainly, then, UK-based multi-national customers.

The company failed to secure a strong partner, struggled to expand internationally, and had significant debt.

It will carry all video, audio and data traffic, as well as fixed-line telephony, ISDN and broadband services.

[17][18] On 10 February 2016, Global announced it has been awarded a five-year contract worth more than £9 million, to deliver computer and data centre services to Bromley London Borough Council.

The contract was won by BT as part of a pan-London framework agreement for information and communications technology (ICT) services set up by Westminster City Council, the Royal Borough of Kensington and Chelsea and Hammersmith and Fulham councils.

[21] In January 2019 BT became the first international group to receive two national telecoms licences from China’s Ministry of Industry and Information Technology which will enable it to sell services direct to Chinese customers.

[22] At the start of 2009, Global took a £340m writedown due to poor "cost controls"[23] shortly after the resignation of its CEO François Barrault.

Prior, Alvarez had been president of BT’s European, Middle East, Africa and Latin American operations.