Bankstown Central has bus connections to Greater Western Sydney, Inner West, St George, Sutherland Shire, as well as local surrounding suburbs.

Not only did it bring major retailers such as David Jones, the premium department store, to the area for the first time, it also became a centre of community and governmental service provision for south-western Sydney.

In 2002, the centre was owned 50-50 by the General Property Trust (GPT) and the Government Superannuation Office (GSO).

In July 2006, the stage 1 extension to the complex to a block of land opposite Lady Cutler Avenue was completed adding 26,000 m2 of retail space and bringing the total gross leasable area to 66,500 m2.

Franklins moved to the old Woolworths premises in December 2006, and a new mall featuring twenty new stores opened in November 2007 [citation needed] where it was once located.

[10] Stage 2 development also added new stores including National Australia Bank branch located next to the RTA (now Service NSW).

[11] Target decided not to renew their lease and closed their Bankstown store in January 2022, Supa IGA also permanently left the centre the same time.

The major retailers include Myer, Big W, Kmart, Woolworths, Uniqlo, JB Hi-Fi, Rebel and Funland.