The Gothic-style station building, designed by William Tress, is Grade II listed.

Train information is provided in the form of automated announcements, displays and poster timetables.

The platforms are staggered and originally did not overlap as they do now, but were extended to cater for eight-carriage trains before the 1986 electrification of the line by British Rail.

The typical off-peak service in trains per hour is:[1] Additional services, including trains to and from and London Cannon Street and Ore call at the station in the peak hours.

No bus services now run from directly outside the station, although bus routes 95 and 1066 towards Hastings, Hastings Conquest Hospital, Bexhill-on-Sea, Hawkhurst and Tunbridge Wells stop at the end of the long approach road.