On 9 September 2010, the UN General Assembly adopted Resolution 64/298, which recognized the Advisory Opinion of the ICJ and welcomed "the readiness of the European Union to facilitate a process of dialogue between the parties.
"[4] According to Resolution 64/298, the dialogue process "would be a factor for peace, security and stability in the region, [...]promote cooperation, achieve progress on the path to the European Union and improve the lives of the people.
For Serbia, progress in the dialogue and in the implementation of agreements reached and in the normalization of relations and rule of law conditionality are fundamental to advance in EU accession negotiations.
Oliver Ivanović said that Belgrade and Pristina were urged to continue talks in Brussels, but Serbia is not obliged to recognize Kosovo at any point in the process.
Stefanović stated that "Certain progress has been achieved on land books, birth registries and electric energy supply; we laid out our proposal and hope that there will finally be a positive wrap-up of these topics at the next meeting".
[26][27] The Serb delegation refused to continue with the talks whilst Kosovo police and customs officials controlled border posts, which were not previously agreed upon, resulting in violence.
[35] The second phase, which began in 2013, is referred to as the 'High Level Dialogue', with the "First Agreement of Principles Governing the Normalisation of Relations", signed on 19 April 2013, as its crowning achievement.
In its 2018 strategy 'A credible enlargement perspective for and enhanced EU engagement with the Western Balkans', the European Commission wrote that, without effective and comprehensive normalization of Belgrade-Pristina relations through the EU-facilitated dialogue, there cannot be lasting stability in the region.
The negotiations ceased due to the increasing violence, particularly the expulsion of Marko Ðurić as well as the introduction of a 100% tariff on imported goods from Serbia and Bosnia-Herzegovina by Kosovo government.
On 7 September 2020, Serbian President Aleksandar Vučić and Kosovo Prime Minister Avdullah Hoti met for talks in Brussels, hosted by Josep Borrell under the auspices of the European Union.
[42] At a press conference after the talks, EU Special Representative for the Serbia-Kosovo dialogue Miroslav Lajčák stated that "full progress" had been made in the areas of economic cooperation, missing persons and displaced people.
[43][44] Vučić and Hoti met again in Brussels on 28 September 2020[45] where they discussed arrangements for minority communities, the settlement of mutual financial claims and property and attempted to make progress towards a more comprehensive agreement.
[50] Under the terms of the draft agreement, both sides would agree to "develop normal, good neighborly relations with each other on the basis of equal right" and that "both parties will recognize each other's relevant documents and national symbols, including passports, diplomas, vehicle plates and customs stamps."
[53][54] The final text, known as "Agreement on the path to normalization between Kosovo and Serbia", was reported to have been agreed in principle by Kosovan prime minister Albin Kurti and Serbian president Aleksandar Vučić on 27 February 2023 at a meeting in Brussels with EU High Representative for Foreign Affairs and Security Policy Josep Borrell and EU Special Representative for the Belgrade-Pristina Dialogue Miroslav Lajčák.