In FY 19, Ridership exceeded 4.6 million passenger trips per year; ridership is dominated by Virginia Tech students who account for approximately 90 percent of all riders, with the remaining percentage being split between Virginia Tech faculty and staff, and other Blacksburg citizens.

BT was singled out for their successful delivery of service to Virginia Tech, Blacksburg and Christiansburg based on performance on 24 quantitative and qualitative criteria, including ridership.

The majority of the service's full-time staff consists of administrative and supervisory positions.

Once approved, riders can schedule one time or recurring trips with door-to-door service to any destination within Blacksburg.

Riders wishing to go to Christiansburg can schedule a trip to meet the Two Town Trolley at its Squires Hall timecheck or at LewisGale Hospital Montgomery.