The station used to feature a small retail concourse along the corridor leading from the entrance at the south side of Bloor Street.

This concourse was closed and disappeared during the construction of the office building at 33 Bloor Street East in the late 1980s.

These measures also reduced dwell times by a few seconds, such that a few more trains can enter the station during rush hour without building additional capacity.

[7][8] Increasing ridership has led to overcrowding of the station and discussion of a potential Relief Line.

The TTC took various crowd-control measures during peak periods; empty trains were often dispatched to the station to clear the platform.

[11][12] In April 2019, as a 6-month trial project, the TTC installed floor decals along platform edges to direct rush-hour crowds boarding trains.

There is also an unmanned automatic entrance at the northeast corner which leads directly to the Line 2 platform and is accessible only to Presto card holders since January 2018.

Nearby landmarks include the Toronto Reference Library, the Hudson's Bay Centre, and 2 Bloor Street West.