[1] In June 2021, it was announced that Jordan would succeed Gary C. Kelly as the sixth CEO of the company in February 2022.

[2] Previously he was executive vice president of corporate services for Southwest Airlines.

Jordan graduated from Texas A&M University with a computer science degree.

[3] Before joining Southwest Airlines in 1988, he worked as a programmer and financial analyst for Hewlett-Packard.

[4] In December of 2022, Jordan presided over the 2022 Southwest Airlines Scheduling Crisis, during which a significant number of flights were cancelled in the week following Christmas due to an operational systems failure.