The third series was won by street dance troupe Diversity, with singer Susan Boyle finishing in second place and saxophonist Julian Smith third.
[2] The programme faced criticism during the third series for airing an unsuitable performance conducted in an audition, while Boyle's well-being became a major concern for producers following the final.
[5] The third series proved popular amongst viewers for the performances of Susan Boyle, whom deemed her their favourite amongst the participants despite becoming the runner-up in the competition.
The primary concern of the complaints that were raised were over the unsuitable nature of her performance being shown on a programme aimed at a family audience.
[28] However, the involvement of Susan Boyle required greater attention from the programme's staff, most particularly in the live rounds as she grew in fame with her performances.