The L&BR became the London Brighton and South Coast Railway (LB&SCR) in 1846 and a track plan of the station dating from 1874 shows that by then several sidings and a signal box had been constructed at the station.

[3] The station has a typical double-track layout, with two side platforms each long enough to hold a 12-car train.

Off-peak, services at Burgess Hill are operated by Southern and Thameslink using Class 377 and 700 EMUs.

The typical off-peak service in trains per hour is:[6] In addition, the station is served by a number of peak hour Gatwick Express services which usually pass through Burgess Hill.

These services run non-stop from Gatwick Airport to London Victoria and are operated using Class 387 EMUs.