The station has indoor climate-controlled waiting, restrooms, lost and found, drinking fountains, vending machines, Go-To card sales, newspaper racks, and transit information.

Due to high park and ride demand, MVTA moved some service to the 370 space Heart of the City public ramp about a 1⁄2 mile (0.80 km) south in 2018.

[4][5] The Metropolitan Council's 2021 park-and-ride system report found 267 cars parked at the station compared to 1,116 in 2019 before the COVID-19 pandemic.

[1][3] The Burnsville Heart of the City bus rapid transit station on the METRO Orange Line is located kitty-corner across Minnesota State Highway 13, about a 1⁄4 mile (400 m) away.

[12] The station cost $2.5 million in 1995 when it opened on the site of the old Lucky Twin Drive-In movie theater.

[16] By 2000 MVTA was focusing more on accommodating the growth of ridership which had grown 9-12% each year since opening the Burnsville Transit Station then promoting new riders who may be attracted by commercial tenants other than the day-care operating there.