Caffè Nero runs over 1,000 coffee houses in eleven countries: the UK, Ireland, Sweden, Poland, Cyprus, Croatia, Turkey, the UAE, Oman and the United States.

[15] Ford hoped that successful renegotiation of rent agreements with landlords, and a reduction in overall costs, would enable the company to rebuild its business when the pandemic ended;[16][17] more than 90% of creditors voted in favour in November 2020.

[1][21] In January 2022, Caffè Nero completed a £330m refinancing to give it a platform for future growth and development as well as the ability to resume its new store-opening programme as the business continued its recovery from the effects of the pandemic.

In December 2011, councillors in Skipton accused Caffè Nero of "bully-boy tactics" following the opening of a store without the required planning permission.

[30] A 2017 undercover investigation by the BBC programme Watchdog found trace amounts of faecal bacteria in the iced water used for drinks in Caffè Nero, Starbucks and Costa Coffee.

Tony Lewis, head of policy at the Chartered Institute of Environmental Health, urged caution about the BBC's findings, stating: "The public should not panic about this.

"[31] In June 2018, Polish State Sanitary Inspectorate and media reported 63 adults and 10 children having been poisoned (21 of whom were hospitalized) after eating salmonella-contaminated cakes served in a number of Caffè Neros in Warsaw, Kraków and Wrocław.