At the same time, the Aeronautics Act created a new Air Transport Board to provide licensing and regulatory functions.

[1] Consumer responsibilities were expanded in 2000, when the post of Air Travel Complaints Commissioner was created under its stewardship.

The first Air Travel Complaints Commissioner was Bruce Hood, a former veteran National Hockey League referee.

In 2020, the agency received 8000 complaints between March and September over airline policies to issue travel vouchers rather than refunds for passengers cancelling their flight bookings during the COVID-19 pandemic.

[8] A board is required to evaluate details like insurance coverage, without which the railway cannot maintain its Certificate of Fitness.