In December 1996, the company launched its website as part of an effort to sell its reports directly to consumers.

A CARFAX Report can provide information about the number of owners a used car has had, accidents it has been in, title issues, whether it was a fleet vehicle, and its maintenance record, among other aspects of its history.

CARFAX claims to have access to over 30 billion records [8] from more than 131,000 sources, including motor vehicle departments for the 50 U.S. states and the 10 Canadian provinces.

Drivers Privacy Protection Act, personal information such as names, telephone numbers and addresses of current or previous owners are neither collected nor reported.

[14][15] The company asserts that it has major accident information from all 50 states and it backs up its claim with a buyback guarantee.

The company asked the driver to have the police "correct" the accident report, which did not have any errors, and eventually became unresponsive.