The mall houses a mix of chain and independent services including retail (Ardene, Dollarama, Rexall) food service (A&W, Subway, Tim Hortons) and banking (CIBC, RBC, Scotiabank) with Loblaws and Canadian Tire serving as the mall's anchor tenants.

A 1996 survey found that 21% of shoppers used mass transit to travel to and from the mall despite being designed as an automobile destination.

[6] Carlingwood Shopping Centre was formerly the home of one of the oldest and smallest Zellers stores in Ottawa until the location closed in 1999.

[9] Bill Murnighan, a writer for Our Times, used the dispute as an example of the "crossroads" that union organizing faced in Canada at the beginning of the millennium.

In an interview with Ottawa Business Journal, then-general manager Denis Pelletier named the renovation as one of the reasons for the mall's successful 2005 Christmas shopping season, along with the mall's bargain store, Sears, and easy customer access.

[11] Until July 2005, the Alex Dayton Seniors Activity Centre, co-founded by Ottawa Mayor Bob Chiarelli, was located near entrance three on the mall's east side.

For the 2007 Ontario election, the space was used as the office for provincial politician Jim Watson's re-election campaign.