Mack-Hancock started acting an early age, performing locally with the Geelong Society of Dramatic Arts and landing a role in Channel 9’s Kids Breakfast TV series.

Mack-Hancock is best known for her roles on Australian and international television shows such as Channel 9's Pig's Breakfast, Neighbours and Blue Heelers.

[5] In 2011, it was reported that Mack-Hancock had filmed a guest role in the Seven Network drama series, Winners & Losers, which was done so shortly before she left to study at a Los Angeles acting school.

Mack-Hancock has featured in international advertising campaigns for brands including L'Oreal and Nike and Escape Travel.

[5] In 2013, she was nominated for the Logie Award for Most Popular New Female Talent for her role,[7] but left Home and Away that same year.