CNY Centro staff provide support and administrative functions; including marketing, procurement, route planning, human resources, training and safety for all sister subsidiaries.

Centro assumed operation of Auburn-Syracuse intercity bus service from Onondaga Coach on August 30, 1993.

Local bus routes are interlined in a continuous loop that makes a one-seat ride throughout the entire system and city possible.

The UTA was a local agency that did not have the same ability to raise revenues as a public benefit corporation such as the CNYRTA.

Merging the local county bus operations into the Centro system brought greater financial stability through savings in personnel and administrative costs.

On October 1, 2005, Centro of Oneida assumed the operations of the VIP Transportation bus system in Rome.

Even though, Oneida County public transit operations have been consolidated into one system, routes do not connect the cities of Rome and Utica.

Short turn and variations of the base route are prefixed with an additional number to denote a different travel pattern.

[14] In recent years, with increased attendance at the State Fair, other Upstate New York transit agencies have provided buses and drivers to meet demand for parking lot shuttles.

The old Common Center utilized the four corners of the intersection to "line up" buses, leaving passengers unprotected from inclement weather and with limited seating.

The congestion caused by having dozens of full-sized buses and hundreds of people transferring buses at regular intervals throughout the day had been blamed for the lack of development in the 300 block of South Salina St.[17] Centro chose the current site of the Hub in 2006 and plans were approved by the Federal Transit Administration in November 2008.

This portion of Charlotte Street was closed and converted to a center island platform with nine bus bays and seating.

A lobby with an enclosed waiting area, information booth, ticket vending machines and public restrooms was also constructed.

The new, permanent facility offers an enclosed waiting area and information booth and opened on November 2, 2020.