Reasons for the facility was an effort to improve traffic congestion along Tryon Street and provide transit riders a more efficient centralized transfer point.

In August 2019 the city began a competitive-bidding process which led to White Point Partners and Dart Interests being selected to redevelop the site.

[11] Access to the Blue Line station is by stairs or elevator from inside the CTC and then by outdoor walkway along the light rail tracks.

[3] The CTC Blue Line station is signed as "CTC/Arena," reflecting that it is also the main stop for the Spectrum Center, accessible via two walkways.

Connection to the Amtrak Charlotte Station, located 2 miles (3.2 km) from CTC, is via CATS Bus 11 (North Tryon).

The facility includes the following restaurants and shops: Bojangles', Burger King, China Shuttle, Cricket Wireless, Lil' Orbits, Plaza Sundries and Subway.

In the center of the CTC is CATS Customer Service, which includes lost and found, pass sales, transit IDs and information.

The works include bas-reliefs entitled Gingko by Alice Adams, drinking fountain basins designed to look like dogwoods, the North Carolina state flower, by Nancy Blum, the Trade Street bridge supports entitled Bobbins pays hommage to Charlotte's textile industry was created by Andrew Leicester, Bobbins and track fencing featuring cottonwood leaves by Shaun Cassidy.