The film features Ferrara interviewing people who have and had lived at the hotel, intercut with dramatized footage of some famous events that took place there.

During the film's interviews and docudrama Gaby Hoffmann, Ethan Hawke, Dennis Hopper, Robert Crumb, Adam Goldberg, Grace Jones, Miloš Forman, and Bijou Phillips make appearances.

[3] On review aggregator Rotten Tomatoes, the film holds an approval rating of 71% based on 28 reviews, with an average rating of 6.92/10.

The website's critical consensus reads: "Abel Ferrara's loving portrait of New York's Chelsea Hotel is less interested in telling the story of its famous residents than in exploring the magic of the place that housed so many moments in rock history".

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