Within the town, there were three other passenger railway stations: Malvern Road, St James's and Cheltenham South and Leckhampton; there was also High Street Halt and the Racecourse Platform, open only on race days.

Three train operating companies services stop here: In early 2012, Cheltenham Council released a concept statement promoting various enhancements at the station.

A proposal to significantly enhance the station with new passenger facilities, and install a new south-facing bay platform to enable trains to reverse and increase capacity, was put forward.

This configuration formed the basis of a station regeneration proposal that was submitted to the Gloucestershire Local Transport Body for consideration in early March 2013.

[15] In February 2014, the scheme was shelved after both Network Rail and train operator First Great Western refused to back the portion of the proposals relating to the additional platforms, though they were supportive of the need to upgrade other passenger facilities; that is, station building, taxi/bus interchange and car parking improvements.