[2] Childline's role is limited to addressing calls, ensuring action including rescue, and presenting the child before the Child Welfare Committee (CWC), a quasi-judicial body, as per the Juvenile Justice (Care and Protection of Children) Act, 2015, as rehabilitation is a complex and often unresolved issue in case of children who need further care and protection.
[3] Childline was first established as an experimental project in June 1996, by Jeroo Billimoria, a professor at the Tata Institute of Social Sciences, Mumbai, at the department of Family and Child Welfare.
[5] In April 2013, a Childline Advisory Board in the West Garo Hills district of Meghalaya state became part of a joint programme by The Ministry of Social Justice and Empowerment and Child Line India.
In October 2020, Foundation had partnered with Uber to provide 30,000 free rides to their child care professionals as a support for reaching and attending to children in distress across country.
[3] Its head office is on the 11th floor of the Ratan Central Building in Dr. Ambedkar Road, Parel, Mumbai.
[3] BOSCO (Bengaluru Oniyavara Seva Coota), APSA (Association for Promoting Social Action) and Sathi are the three organisations that work as support NGO's in Bengaluru and CRT is the nodal agency for Childline in the city which serves as the point of contact for the support NGOs and government departments.
[3] APSA once getting a distressed call which are currently mostly pertaining to begging, RTE violations (such as children not getting admission in private schools), and child labour does an in-depth fact-finding study on the field and also collaborates with government departments in case rescue is needed and also provides other support services like medical and psychological counselling to the rescued children in relevant cases.
[3] CHILDLINE Foundation had also set up 144 Child Help Desks in major railway stations across India until 2021 as separate railway initiative was felt given the number of children who run away or go missing or are trafficked for child labour and other reasons from these places and people can immediately and directly approach these help desks.