Chime earns the majority of its revenue from the collection of interchange fees on debit card transactions.

[8][9] In 2021 and 2022, Chime was criticized for closing customer accounts without notice and not returning funds in a timely manner.

[20] In January 2020, Chime announced a partnership with the Dallas Mavericks as their jersey sponsor as a part of a multi-year deal.

[22] Chime later announced the successful processing of over $375 million in stimulus payments one week ahead of the scheduled government disbursement date.

[23] In September 2021, Chime leased 192,000 square feet of office space across six floors in a San Francisco building owned by Hines.

[24] According to a report by Forbes, Chime had planned to hold an initial public offering (IPO) in March 2022.

[26] As of May 2024[update], the company, which operates under a hybrid work model, reported having 1,300 employees and 7 million customers.

[15] In August 2021, Chime Financial raised $750 million in a series G funding round, led by investor Sequoia Capital Global Equities,[27] giving the company a valuation of about $25 billion.

As of the November, 2022 report the Consumer Financial Protection Bureau had received 3,500 complaints about Chime since the beginning of 2020.

[34][35] In 2024 Chime entered into a consent order with the California Department of Financial Protection and Innovation (DFPI) and paid a $2.5 million penalty to resolve an investigation into the company's customer service.

The DFPI found that customer compliants were not being handled fairly, accurately, and in a timely manner in compliance with the California Consumer Financial Protection law.

[12] The company agreed to provide 24-hour 7-days per week customer service support with sufficient training and staffing to be in compliance.

[39] As of January 2025[update], Chime has a 'B-' rating from the Better Business Bureau (BBB), with 8,000 customer complaints during the previous 3 years.