The film features Ellen as a spoiled New York City heiress sent to a small New England town with limited resources to test if she's ready to take over her father's company.

When circumstances strand her, her experiences with the townspeople gives her a new perspective on life and her privilege, while also leading to romance with the local inn manager.

[1] Manhattan business executive Jim Langford wants to retire but fears his daughter Ellen is ill-prepared to take over as CEO.

Hoping she learn something from the small town lifestyle and wanting her to rely on herself rather than the family wealth and influential name, Jim gives Ellen $100 in cash, instructing her to travel incognito.

Told Zeke has just left for his cabin, Ellen books a room to await him and dines with Jake at his Aunt Debbie's local diner.

The next day Ellen convinces local businesses to donate items for the charity auction Jake is running.

Realizing Gray is who revealed her identity to Jake, Ellen chews him out, insisting traveling incognito was necessary for her to learn from the people of Snow Falls.

When he says nothing can be learned from "hicks," she gives back her engagement ring and returns to Snow Falls via bus.

At the community Christmas Eve celebration, Ellen finds Jake and apologizes, explaining she has left Gray and has a better perspective on life due to him and everyone in Snow Falls.

The film began shooting in North Bay, Ontario on March 24, 2017 and wrapped principal production there on April 8, 2017.