The support line is available to discuss legal queries, mental health and wellbeing, financial troubles, family issues, or bullying and discrimination.

In 2019, the charity launched the Looking Glass Survey to explore the mental health conditions of the UK Film and TV industry.

[3][4] In 2021, the charity ran the Looking Glass Survey again and it showed there were still major problems within the industry in relation to work strain, bullying & harassment and Mental Health.

[5] In 2022, the charity launched the third iteration of the Looking Glass Survey to measure the progress of work being done to tackle the Mental Health crisis facing the industry.

[8][9] In 2021, the charity launched a year-long campaign titled "Let's Reset", supported by various major studios, production companies and industry bodies:[10][11] Anne Bennett, Debbie Chalet, Derek Cooper, Stan Fishman, Sir Paul Fox, Lord Grade, Stephen Jaggs, Barry Jenkins, Ian Lewis, David McCall, David Murrell, Sir Alan Parker, Denise Parkinson, Lord Puttnam, Jeremy Thomas, Michael G.