Citizen's Charter

The Citizen's Charter was a British political initiative launched by the then prime minister, John Major, on 22 July 1991, less than a year into his premiership.

[1] NHS patients would have guaranteed time limits for all consultations,[2] and there were individual Charters for schools,[3] housing tenants[3] and motorists.

The charter ensures the following:- Dennis Kavanagh described Major's motivation for this policy as his new perspective on public services.

Having rejected privatisation of health and education, he wanted to raise the standing of the services and insisted that consumers should be treated more sensitively.

It was also claimed that the result was a "box-ticking mentality" concentrating on the measurable, rather than on the individual users of services.