Cloud storage

These cloud storage providers are responsible for keeping the data available and accessible, and the physical environment secured, protected, and running.

Cloud computing is believed to have been invented by J. C. R. Licklider in the 1960s with his work on ARPANET to connect people and data from anywhere at any time.

[1] In 1983, CompuServe offered its consumer users a small amount of disk space that could be used to store any files they chose to upload.

In 2005, Box announced an online file sharing and personal cloud content management service for businesses.

Another option is to ingest data in an encrypted format where the key is held within the on-premise infrastructure.

To this end, access is often by use of on-premise cloud storage gateways that have options to encrypt the data prior of transfer.

Exclusions typically include planned maintenance, downtime resulting from external factors such as network issues, human errors like misconfigurations, natural disasters, force majeure events, or security breaches.

Typically, customers bear the responsibility of monitoring SLA compliance and must file claims for any unmet SLAs within a designated timeframe.

Customers should be aware of how deviations from SLAs are calculated, as these parameters may vary by other services offered within the same provider.