Due to the success of the smart computer terminal, and the expertise the company gained in understanding Operator Services, the company started development programs to offer networked computer systems that provided contract-managed access time, specified as a guaranteed number of seconds to paint the operator's first screen of information, to various telephony databases such as directory assistance and intercept messages.
The largest such system was designed and installed for British Telecom to provide initially Directory Assistance throughout Great Britain and Ireland.
AVR provided voice response of the customer requested data, almost universally starting the prompt with a variant of the phrase, "The number is".
Later systems added speaker independent speech recognition via a quad digital audio processor board to initially automate collect calls.
To provide better control over transaction processing, significant improvements in fault tolerance, and richer support for networking, CCI developed PERPOS, a Unix derivative that provided integrated support for real-time transaction processing, load balancing, and fault-tolerant features such as hot and cold standby.
The machine suffered when applied to general purpose database application environments, not least because the I/O subsystem over-relied on the central processing power (much as the VAX did) and thus used relatively dumb I/O processors.
Due to the success the firm had in network-based data management, they partnered with, and ultimately acquired, a small company in Reston, Virginia, called RLG Corporation (named after founder Richard L Gauthier[4]), to develop a terminal-based integrated office automation system.
The office suite, called OfficePower, provided an integrated set of functions such as word processing, spreadsheet, email, and database access via a compact desktop smart terminal backed by a mini, or super mini-computer.
CCI (Europe) maintained close co-operation with Rochester, NY for the manufacturing, stock & shipping and Irvine, CA for planning & management.
Mr. Mark, was earlier affiliated with the original Bell Labs team to which the core development of the Unix operating system is attributed.
CCI-Israel - through seminars and training groups - was also instrumental in developing and popularizing the Unix operating system and the C programming language in Israel.
CCI actively participated in various telecom and public standard bodies such as ANSI, and in the development of Unix and the C programming language.
The company was also a pioneer of design and deployment of voice response and speech recognition to the public telephone networks to automate traditional operator-based services.
CCI controlled over 90% of the world market for equipment to automate telephony Directory services at the time of acquisition by STC.
In reality there was a third operation which was a financing group that held the commercial leases for equipment typically sold to telephone companies.