Enterprise report management (ERM or ERP) systems support very high-volume generation, handling and storage of reports and documents.
[1][2] Many ERM systems are used for online customer self-service document generation and delivery.
ERM started out as a technology called computer output to laser disc (COLD) based on laser discs.
In 2002, Mason Grigsby, known for his seminal work with INSCI in the late 1980s, promoted a name change for the technology and pointed out that "ERM" more accurately describes the process.
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