[8][9] In 1997, Cox became the first multiple system cable operator to offer phone services to customers following the 1996 Telecom Act.

Two years later in 1999, Cox acquired the cable television assets of Media General in Fairfax County and Fredericksburg, Virginia.

[10] The following year, Cox Communications acquired Multimedia Cablevision with assets in Kansas, Oklahoma and North Carolina.

The Board also forbade Cox from raising rates to recover the cost of the fine for a period of 10 years from the actual completion date.

[12] Also in 2004, Cox Communications announced plans to take the company private once again, expressing frustration in the shareholder's emphasis on short-term goals.

By November 1, 2005, Cox announced the sale of all of its Texas, Missouri, Mississippi and North Carolina properties, as well as some systems in Arkansas, California, Louisiana and Oklahoma to Cebridge Communications.

[citation needed] On May 14, 2007, Cox announced that they had sold their investment in Discovery Communications for the Travel Channel, related assets, and $1.3 billion.

[15] Two years later, on November 19, 2010, Cox began offering wireless services in Orange County, California; Omaha, Nebraska; and, in Hampton Roads, Virginia.

[citation needed] In August 2013, Cox launched a new television platform known as Contour, which features recommendations and a user profile system across multiple devices.

[20] In 2015, Cox licensed Comcast's Xfinity X1 platform (which features more extensive integration of video streaming apps, and a voice control remote); it was deployed in 2016, maintaining the Contour naming.

[citation needed] In February 2023, it was announced Cox had acquired the New York-headquartered managed cloud services company, Logicworks for an undisclosed sum.

A $6.6 billion tender offer was completed in December of that year, and Cox Communications has been a wholly owned subsidiary ever since.

Cox offers digital video recorder service, provided using Motorola,[33] Scientific-Atlanta, Cisco, or previously Moxi[34] equipment depending on the local market.

[37] Cox licensed the PowerBoost technology from Comcast in 2007 and offers it on the Preferred, Premier, and Ultimate levels of service.

[44] In fall 2016, Cox first launched its Panoramic WiFi service in San Diego, Orange County and Santa Barbara, and it became available nationwide on June 13, 2017.

[47] In 2010 Cox started offering a range of Home Automation and Security service to customers in its Tucson, Arizona market as a trial.

Cox Wireless offered a full range of devices manufactured by Motorola, Samsung, HTC, Kyocera, and LG.

Cox gave $1 refunds of their January cable bill to roughly 90,000 subscribers in Texas and Arkansas as compensation.

It was not until February 5 of that year that the station resumed on Cox's Hampton Roads system (remaining on channel 43), after an agreement was reached during a ten-hour arbitration session.

[55] Cox did not offer rebates to its 335,000 subscribers in Fairfax County, Virginia, and Cleveland, Ohio, who also lost their Fox stations.

In Las Vegas, where the dispute threatened to black out Super Bowl 50 due to local CBS station KLAS-TV being affected by the dispute, Cox announced on February 3, 2016, that it would offer a free preview of the game's Spanish-language broadcaster, ESPN Deportes, over Super Bowl weekend.

The ISP was found guilty of willful contributory copyright infringement and ordered to pay music publisher BMG $25 million in damages.

[63] On November 7, 2016, Cox appealed to the United States Court of Appeals for the Fourth Circuit[64] and on February 1, 2018, the court overturned the $25 million verdict due to erroneous jury instructions but upheld its loss of safe harbor protections due to not having a meaningful repeat infringer policy.

[66] On July 31, 2018, a billion dollar lawsuit was filed against Cox in the same court, before the same judge that handled the BMG case, by 53 record labels, including Sony, Universal, and Warner Brothers.

[71] While pending, Cox filed an additional motion for relief with the district court on December 27, 2021, alleging concealed evidence that came to light in a separate lawsuit by the record labels against Charter.