Most customer engineers provide corporate technical assistance which includes debugging mainframe computers and developing outdated products.
Part of their job description requires servicing special equipment that has broken down or seemingly run its course.
Many of the engineers are asked to repair specific equipment and others focus on just helping clients.
The role of customer engineer has spread to other companies in different industries such as technology, aviation, and telecommunications.
The title of CE or customer engineer is used by National Cash Register (NCR) to designate specially trained personnel who are charged with the installation, maintenance and repair of equipment and systems according to contracts with end users.