Jackson's work is in social justice and health care, and patient safety, particularly in the area of preventable harm to patients, including pressure injuries, particularly in relation to pressure injury in community settings, and addressing cultural disparity in skin assessment, highlighting that non-Caucasian people experience a higher burden of harm from pressure injury due to difficulties in identifying early damage.
As such, Jackson’s work has raised awareness of the issue of inequity in relation to prevention and early recognition of pressure injury in persons from non-Caucasian backgrounds.
Jackson was named a Principal Fellowship of the NIHR Oxford Biomedical Research Centre (2015-2019).
This was recorded in the New South Wales Parliament who recognised Jackson as a "highly regarded leader, academic, researcher, writer, mentor and member of the international nursing community".
[2] In 2019 Jackson was awarded the Officer of the Order of Australia for distinguished service to medical education in the field of nursing practice and research as an academic and author.