The Department of Housing and Public Works is a ministerial department within the Queensland Government, tasked with providing housing, sport, digital technology, and urban design and architecture services[5][6][7][8][9] Both Smart Service Queensland (SSQ) and Queensland Shared Services (QSS) sit within Housing and Public Works, providing whole-of-government services including HR, payroll, procurement, infrastructure, and state-wide contact centre solutions.

Day-to-day operations are led by the department director-general, currently Mark Cridland, who reports to the minister.

Each division within the department has a senior responsible officer for that stream, normally a deputy director-general.

SSQ delivers the 13 QGOV call centre and the Queensland Government master website (qld.gov.au).

They also manage the Queensland Government Service Centres in Brisbane, Maroochydore and Cairns, and the Queensland Government Agent Program which allow people in regional and rural areas to access services from existing businesses in the area such as newsagents or post offices.