[2][3][4] In September 2024, the company received a $193,000 fine from the Federal Trade Commission (FTC) for falsely advertising the capabilities of its artificial intelligence (AI) services.
[21] In 2016, Joshua Browder, the company's founder, told The Guardian that the chatbot had contested more than 250,000 parking tickets in London and New York and won 160,000 of them, although the newspaper did not appear to verify the claim.
For example, a blog post from The Guardian noted that it "just drafted an impressive notice under the Data Protection Act 1998 not to use my personal information for direct marketing.
"[23] Similarly, a writer with The American Lawyer noted that, "one of DoNotPay's chatbots helped me draft a strong, well-cited and appropriately toned letter requesting extended maternity leave.
NPR wrote that "some observers" have had "mixed to shoddy results attempting to use its basic features", and noted that Browder, the company's founder, is known for attention-seeking stunts.
[29] In September 2024, the United States Federal Trade Commission (FTC) announced an enforcement action against DoNotPay, alleging that the company "relied on artificial intelligence as a way to supercharge deceptive or unfair conduct that harms consumers[...].