[14][16] In December 2018, DoorDash overtook Uber Eats to hold the second position in total US food delivery sales, behind GrubHub.

[28] In April 2020, during the COVID-19 pandemic, DoorDash announced it had "stockpiled tens of thousands of gloves and bottles of hand sanitizer" and was offering them to delivery drivers for free.

[30] In October 2020, the company launched its "Reopen for Delivery" program to have brick-and-mortar restaurants that have closed due to the COVID-19 pandemic partner with local ghost kitchen operators to offer food delivery- and pick-up-only service.

[40] In June 2023, DoorDash announced it would give its drivers the option of earning an hourly minimum wage instead of being paid per delivery.

[43] The company started operating in markets outside North America in 2019, officially launching in Melbourne, Australia, in September and later expanding further into the country.

[49] DoorDash expanded the service offerings in 2021 to include DoubleDash, which allows for orders from multiple merchants, and alcohol delivery in 20 U.S. states, Washington, D.C., Canada, and Australia.

[50][51] In 2017, a class-action lawsuit was filed against DoorDash for allegedly misclassifying delivery drivers in California and Massachusetts as independent contractors.

[9] On May 4, 2019, DoorDash confirmed 4.9 million customers, delivery workers and merchants had sensitive information stolen via a data breach.

[66][67] A DoorDash customer filed a class action lawsuit against the company for its "materially false and misleading" tipping policy.

[69][70] The company settled a lawsuit with District of Columbia Attorney General Karl Racine for $2.5 million, with funds going to deliverers, the government, and to charity.

At the time of the strike, and, as of June 2022, DoorDash did not allow drivers to see the full tip amounts prior to accepting a delivery in the app.

The strike occurred after DoorDash rewrote its code to cut off access to Para, a third-party app that drivers had been using to see the full tip amounts.

According to Chicago mayor Lori Lightfoot, the companies broke the law by using "unfair and deceptive tactics to take advantage of restaurants and consumers who were struggling to stay afloat during the COVID-19 pandemic.

DoorDash is to pay $1.1 million towards safe and sick time credits, $500k directly to drivers and an additional $8,500 in city fees.

[85][86] DoorDash partnered with the National Urban League in 2020 as part of its Main Street Strong program, which included a pledge of $200 million over five years to support restaurants during the COVID-19 pandemic.

The partnership with the NUL includes $12 million in funding to assist drivers of color in building job skills and financial literacy.