The station, and all trains serving it, are operated by Southern, and it is on the Uckfield branch of the Oxted line, 25 miles 47 chains (25.59 miles, 41.18 km) from London Bridge.

The station has a ticket office which is staffed during Monday-Saturday mornings (06:30-13:05 Mon-Fri, 07:00-13:30 Sat).

The station has passenger help points and covered seating areas available on both platforms which are linked by a subway.

[2] All services at Edenbridge Town are operated by Southern using Class 171 DMUs.

Metrobus routes 231, 233 and 236 serve the station providing connections to Oxted, East Grinstead and Tunbridge Wells.