It is attached to, and accessible from Eldon Square Shopping Centre, which links the bus station with the Northumberland Street and Monument areas of the city.

Glass screens located at each bus stand feature artwork designed by Artstop Studios.

[4] Eldon Square is mainly served by Go North East, with services operating in and around Tyne and Wear, as well as County Durham, west Northumberland and Teesside.

The operator also runs the 685 service, which heads west to Corbridge, Hexham, Haltwhistle, Brampton and Carlisle.

As of September 2024[update], the stand allocation is: This article about a Tyne and Wear building or structure is a stub.