[8] During an extraordinary shareholders general meeting held on 24 November 2014, it was resolved to restructure the firm, leading to the formation of Equity Bank Kenya Limited.

[16] Although the cases are scattered, they have been relatively consistent recently, prompting the bank to issue statements warning customers about the same and adding more security layers to its services.

[17][18] [19] It is also suspected that some cases are a result of inside job from unethical employees and agents and that refunds are not guaranteed with some clients reporting threats and intimidation when making followups.

In 2016, the bank surrendered two of its employees to the KRA for prosecution over their role in facilitating tax evasion, in which Ksh.124 million in import duty was lost.

"[22] In May 2023, a customer sued the lender for an alleged breach of their privacy after the bank shared his information with an unauthorized third party without consent.