Platform 1's entrance being next to St Thomas Associations carpark and the second being past the tunnel on the other side by the shops.

A new passenger shelter on the northbound platform was built and opened in November 2006.

[2] At the foot of the ramp to the southbound platform there is a sculpture by Ronald Rae entitled Insect and Celtic Cross.

This means that there is step-free access to all platforms, but that this may include long or steep ramps, as is the case here.

[5] The station is served by West Midlands Trains with local Transport for West Midlands branded "Cross-City" services, operated using Class 323 Electric multiple units (EMUs)[6] until September 2024 and currently by Class 730 EMUs.