At the company's peak, it provided high-speed Internet service for 4.1 million subscribers in the United States, Canada, Japan, Australia, and the Benelux nations (Belgium, Netherlands, Luxembourg).

The passing of the Telecommunications Act of 1996 enabled cable companies to start offering Internet telephony services to customers.

In addition, Excite paid for sponsorship of Infiniti IndyCar driver Eddie Cheever, Jr., through the 2000 and 2001 Indy racing seasons for an undisclosed amount.

[citation needed] On September 21, 2000, George Bell stepped down as chief executive officer and reprised his role as president of the Excite division.

[citation needed] On June 11, 2001, Excite@Home announced that it had raised $100 million in fresh financing from Promethean Capital Management and Angelo Gordon & Co. Part of the deal not widely disclosed was that the loan was repayable immediately if Excite@Home stock was delisted by Nasdaq.

[citation needed] By August 20, 2001, @Home fired their auditor firm Ernst & Young, replacing them with PricewaterhouseCoopers.

In addition, they received a demand for the immediate repayment of $50 million in debt by bondholders Promethean Capital Management and Angelo Gordon & Co. At the same time, both Cox Cable and Comcast announced that they would separate from the broadband Internet service by Q1 of 2002.

[citation needed] On September 13, 2001, Excite@Home sold Blue Mountain Arts for $35 million to American Greetings, less than 5% of what they had paid less than two years earlier.

As part of the agreement, @Home's national high-speed fiber network access would be sold back to AT&T for $307 million in cash.

The shells were largely preserved, but the interiors are completely new, providing facilities that had been unavailable in the Palo Alto location.

Users were also granted access to other Excite websites such as Blue Mountain and their greeting card by email service.

Additionally, besides the web browser users could also download the Excite@Home powered Instant Messenger, and @Home Assistant desktop widget, which had features like Excite's Search and current wire service news, along with an Internet radio portal known as "TuneIn" (which has no connection or relation to the current-day streaming provider of the same name).